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We dispatch orders every working day up until 3.30pm. We do not dispatch orders over the weekend or during public holidays.
*All UK orders over £50 are sent (FREE of charge) via the Royal Mail Tracked 48 Service . (This service may be removed at anytime at the discretion of Alakazam Magic Limited)
A lot of our orders are dispatched the same day we receive the order otherwise we will dispatch orders within 1- 3 business days of receiving your order. For items that are not in stock or which are pre-ordering we will dispatch these items as soon as we have the item in stock.
All United Kingdom orders are shipped using either Royal Mail first class or special delivery (Parcelforce on orders over 1KG) and usually take one or two working days to arrive after being dispatched.
To provide a better level of service and to ensure your goods arrive safely we have a DEFAULT option of TRACKED DELIVERY on UK orders (customers can change this to 1st Class if desired).
If you haven't received your goods within a week of receiving our email telling you your goods have been shipped you should telephone your local Royal mail delivery office to check if they are holding your goods for you.
Alakazam Magic Ltd has two table rates of shipping for United Kingdom mainland delivery packages (see further down for overseas options)
Default Option:  UK Tracked Delivery FULLY insured in the event of loss** – Cost: £6.95 flat rate no matter what the value/size of your order
Alternate Option:  First Class Royal Mail – insured to the value of £3.00 ONLY in the event of loss* - Cost: £2.95 no matter what the value/size of your order

Alakazam Magic Ltd highly recommends tracked Delivery for all orders in the MAINLAND United Kingdom the decision not to choose this option is the sole responsibility of the customer

* In the event of loss of a first class parcel, Alakazam Magic Ltd cannot be held responsible and will not resend or replace a lost item. Please be aware that Royal Mail First Class delivery states on their website that they aim to deliver first class items by the next working day (if sent early morning post) but in our experience it can take up to as much as ten working days depending on location and season. Please also be aware that our posting time on a standard weekday is 3:30pm GMT. We do not send out orders on weekends, public holidays or unless otherwise stated on the website. If a first class package is lost or undelivered the customer can request Alakazam Magic to put a trace on the item but this can take up to four weeks before processing begins.


** Alakazam Magic Ltd will use Royal Mail Next Day Delivery or a preferred courier service depending on your location and size of parcel. The shipping department will make the decision as to which method to use at time of dispatch unless the customer makes a specific request via telephone. Next day delivery is the preferred shipping option and it shall be automatically added to all orders made via the telephone unless otherwise requested by the customer. If the customer chooses not to take this option then Alakazam Magic Ltd cannot be held responsible if there is delay or loss on a first class package and the company accepts no liability for loss nor holds the responsibility to replace lost packages free of charge.

DISCLAIMER: In the exceptionally rare case that next day delivery is been delayed, in such cases, Alakazam Magic Ltd may refund the charges depending on the circumstances. This decision is at the discretion of the management. Due to the fact that even though these services state next day, Alakazam Magic Ltd do not guarantee this fact, that guarantee is held by the shipping company as the actual delivery of this item is out of our hands once it has left the warehouse. This happens on extremely rare cases and Alakazam Magic Ltd recommend the Next Day Delivery option on all orders.


Overseas orders via Royal Mail International Signed For™

European shipping: £6.95 + 5% of order value

Rest of the world shipping: £7.95 + 10% of order value

If ordering high value or large quantities of good, Alakazam Magic Ltd may decide to use UPS services to dispatch the item(s); this service can also be requested by the customer through correspondence with the sales team who will notify the customer of any additional charges that such a service may incur.

Please note that Alakazam Magic shipping rates are calculated at cost to ensure the most efficient and safest shipping methods possile for all customers. If you have any queries then please contact us on:
Royal Mail International Signed For™

We allow 20 working days for items to arrive at European destinations and 25 working days for the rest of the world, so we cannot accept a claim for loss until at least 20 or 25 working days have passed since the item was posted. All claims must be submitted by the sender within six months of posting the item.  



Telephone: +44 (0) 1233 637888 / +44 (0)1233 663636
Fax: +44 (0) 1233 637999

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